Ho boy. I am definitely sick. One of my eardrums blew up during the middle of the day and I wound up sleeping 12 hours straight after getting back. Still, I'm glad I've powered through the day for the lesson.
Today we actually got into the real meat of the subject. Specifically the model we use when talking with people. It's a complex system, while previous training with phone jobs follow a fairly linear path, this takes on a different way due to the inherintly unstable nature of callers we receive.
Basically it's been divided into three specific sections, essentially connecting, actually getting the information from the caller, as last time confirming they're talking about suicide, or say, violence to another person or just calling for something else, as both are also common calls. Understanding, where we get an understanding of reasons for their wanting to die and try to create an ambivilance in if they want to live or die. Lastly, resolving. This is the hardest since its very important to remember we're only really able to help in a crisis. This involves getting them to make a plan to continue help with professionals.
Each of these with about 4 specific sub areas to detail them even further. Its quite hard and I'm going to need to spend a while working on memorizing it. Its complex, but fun.
The class is also interesting. Because of the nature of this double lesson, one of the people was someone that had been working on the phones since 2007, I believe? They had a lot of insight into the lesson and the common calls. It seems like a fun environment once working full time. I'm hopeful I'll have time to work there still once I'm done with the training.
Very fortunately, this will be the only double session of the training we'll need to do, so I have a week to get better.
For now though, I think I am gonna try and get a bit more sleep. I have a lot of plans for the tomorrow that stats in 23 minutes from the time of posting this.